سياسة الاسترداد
We offer a 30-day return window. This means you have 30 days from the date your order is delivered to request a return.
To be eligible, items must be unused, unopened, and in their original packaging.
Returns are accepted if:
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The item arrived damaged or defective
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You received the wrong item
If a return is requested for any other reason, return shipping costs are the responsibility of the customer.
A valid proof of purchase is required for all returns.
Starting a Return
To request a return, please contact us at:
Returns must be approved before being sent back.
Items returned without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (including food and beverages)
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Personal care items
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Custom or special-order items
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Gift cards
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Sale items
Exchanges
We do not offer direct exchanges.
You may return an eligible item and place a new order.
Refunds
Once your return is received and inspected, you will be notified of the outcome.
If approved, refunds are issued to your original payment method within 10 business days.